TERMS OF USE OF THE WEBSITE

Last updated: 01.08.2025

These Terms of Use govern the relationship between “CABLE SYSTEMS TECHNOLOGY” JSC and individuals using the website and the online store located at www.protestaudio.com.

Inquiries regarding the characteristics of the products and the terms of purchase can be made via email to protest@protestaudio.com, by phone at +359 66 988 884, or by contacting any of the phone numbers listed on the contact page. Our consultants are available Monday to Friday from 10:00 AM to 5:00 PM (GMT +2).

Definitions of Certain Terms

• “Terms and Conditions” means these present terms. The Terms and Conditions are binding for all users of the website. By clicking on any link, button, or other interactive element on the website (except those leading to this page), you explicitly agree to these Terms of Use and the Terms of the online store and agree to comply with them.

• “CST”, “Company”, “Administrator”, “Merchant”, “Seller”, or “We” refers to “CABLE SYSTEMS TECHNOLOGY” JSC, UIC: 205285690, with registered office and management address: 9a Ileevska Street, 5300 Gabrovo, Bulgaria, phone: +359 66 988 884, email: protest@protestaudio.com, website: www.protestaudio.com .

• “Site” or “Website” means the website located at www.protestaudio.com

• “Online Store” means the virtual store located at www.protestaudio.com, which allows the purchase of goods from the Merchant via the Internet.

• “User” means any person visiting any of the website’s pages and/or using its functionalities.

• “Buyer” means any person who purchases a product from the online store.

• “Consumer” means any natural person who qualifies as a “consumer” under §13, paragraph 1, item 1 of the Supplementary Provisions of the Consumer Protection Act (CPA).

• “Personal Data” means the concept of “personal data” as defined in the Personal Data Protection Act (PDPA) and Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 (GDPR).

• “Cash on Delivery” means the concept of “cash on delivery” under the Postal Services Act (PSA).

General Provisions

This website is owned and administered by “CABLE SYSTEMS TECHNOLOGY” JSC, UIC: 205285690, with registered office and management address: 9a, Ilevska Str., 5300 Gabrovo, Bulgaria, phone: +359 66 988 884, email: protest@protestaudio.com, website: www.protestaudio.com.

These Terms and Conditions govern the relationship between “CABLE SYSTEMS TECHNOLOGY” JSC (on one side) and the users of the web pages and services located on and offered through the website (on the other side). These Terms also govern the relationship when users purchase goods from the merchant via the website.

Any visit to or browsing of any of the pages of the website constitutes use of the site, regardless of whether the user has registered, placed an order, posted content, or communicated in any other form with the site. These Terms are accessible to users from all pages of the site and are considered accepted by the user through the very act of using the website. In addition to these Terms, the use of specific pages or services may bind the user to additional terms, explicitly stated by the merchant prior to granting access.

By using the site, the user agrees to comply with these Terms and all other applicable requirements introduced by current national and international legislation, even if not explicitly mentioned herein.

Reviewing these Terms is mandatory for making purchases through the online store. Using the website, including for online shopping, means you are familiar with these Terms, accept them, and agree to comply with them. If you do not agree with these Terms, do not use the website.

These Terms may be amended and updated by the administrator at any time without special notification to users. The administrator shall not be liable if the user has not reviewed the latest version of the Terms.

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1. Website Usage Terms

To use the website, the user must have internet access directly or through devices that allow access to online content. The user is responsible for securing the necessary equipment for internet access, including (but not limited to) a modem, computer, tablet, or smartphone. The merchant provides the information available on the site but is not responsible for any disruptions or technical issues related to the functioning of such equipment that prevent use of the site.

The user understands and agrees that the merchant bears no responsibility for the availability, timeliness, or accuracy of the information on the site, including (but not limited to) placed orders, product availability, product specifications, and reviews. The merchant is also not liable for any direct damages, lost profits, or other losses suffered by the user or third parties as a result of using or being unable to use the website, including due to technical issues, maintenance, or decisions by the merchant or system administrator.

The user understands and agrees that the product information presented on the site, including (but not limited to) appearance, technical characteristics, warranty terms, and usage instructions, is provided by the manufacturer, importer, and/or distributor of the product. The merchant is not liable for incorrect, inaccurate, or misleading information, discrepancies between the displayed and actual product, typographical errors, or other inaccuracies stemming from this information.

Posting a product review requires registration. Reviews are published at the sole discretion of the administrator regarding their appropriateness and validity. Reviews must reflect only the author’s objective experience with the product, listing advantages and disadvantages identified through use. Reviews not meeting these criteria will not be published, including (but not limited to) those unrelated to the product, expressing second-hand impressions, mentioning availability or prices outside the site, containing promotional messages, defamatory or offensive language, or content inappropriate or infringing on the rights and interests of the merchant or third parties. Published reviews represent only the author's input without editorial intervention and reflect solely their opinion. The merchant is not responsible for the content of user-submitted reviews. By accepting these Terms, the user explicitly agrees that the merchant may, at any time and at its sole discretion, without justification and free of liability, choose not to publish or to remove any submitted review regardless of its content.

Links to third-party websites are provided solely for user convenience. When selecting such a link (and visiting the address it leads to), the user leaves the website and accesses information not provided by the merchant. These Terms do not apply to websites outside the domain. The merchant does not control and is not responsible for the content, security, or behavior on those external sites. The merchant does not endorse or recommend any such external sites or their content. Interaction with the merchant’s site, including purchases, is not dependent on visiting third-party sites. The use of external links and all associated risks are entirely the user's responsibility.

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2. Site Registration and User Obligations When Using the Site With or Without Registration

The website can be viewed, and purchases can be made from it without user registration. When a user places an order without registering, the data provided is processed solely for the purpose of fulfilling that specific order.

Certain parts of the website's content and specific services and/or functionalities offered through the site require valid registration to create a user profile. Registration is free and entirely voluntary. Only individuals who are 18 years of age or older may register by completing the registration form. By creating a profile, the user declares that they are over 18 years of age.

Registration involves the provision of personal data such as name, date of birth, email address, etc. Only one profile may be registered per email address.

The user is obliged to provide truthful, accurate, up-to-date, and complete information about themselves as required by the registration form. If there are reasonable doubts or evidence that the provided information is false, inaccurate, or incomplete, the administrator has the right to (1) temporarily suspend, (2) terminate the user’s profile, (3) partially or fully restrict access to the site, and/or (4) delete the user’s profile. These actions may also be taken against users who violate these Terms or whose behavior is deemed inappropriate or poses a risk to the site's security.

The administrator's use of information provided by the user (including personal data) is governed by the site’s Privacy and Data Protection Policy described in Section 3 below.

By registering, the user acknowledges that the administrator may send messages and emails related to the user’s expressed interests and purposes, as well as for direct marketing and advertising of its own services. Each user is given the option to opt out of future marketing messages, and any such refusal will be promptly honored.

Access to a user’s profile and specific areas of the website may require entering a username and password created during registration. The user is responsible for keeping their password and other confidential information secure, and for all actions taken on the site using their credentials (whether by themselves or third parties). The administrator is not liable for any losses or damages resulting from the misuse of a user’s login credentials. The user agrees to immediately notify the administrator of any unauthorized use of their account or any other breach of site security.

The administrator reserves the right to suspend, block, or terminate the user's access to the website at any time and without notice. In such cases, the user may be restricted from accessing certain pages or content. However, all copyright restrictions and limitations of liability concerning downloaded materials remain in force.

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3. Privacy and Cookie Policy

In connection with the operation of the site, the administrator processes personal data of its users. The processing of personal data is governed by the site's Privacy and Data Protection Policy, which is available on this page and accessible at any time during use of the website.

The site also uses cookies and/or similar technologies. The site's Cookie Policy applies in relation to the use of such technologies and is available on the same page.

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4. Copyright and Related Restrictions

The website and all materials published on it are the intellectual property of the administrator or third parties who have authorized their publication. As such, the site and its materials are protected by Bulgarian and international copyright laws.

The administrator grants users the right to use the information and services available on the site, provided that no copyright is violated, whether belonging to “CABLE SYSTEMS TECHNOLOGY” JSC or to third parties. More specifically (but not exclusively), it is not permitted to modify, copy, transfer, translate, or distribute any materials on the site—including (but not limited to) images, illustrations, trademarks, texts, audio, and video content—by any means or method (including by email or other electronic means) for any public or commercial purpose. Unauthorized use of materials from the website in other websites is also prohibited.

Notwithstanding the above, users may save and/or print a single copy of specific pages from the site for personal, non-commercial use, provided that all copyright notices and markings are retained.

By publishing or submitting materials to the site (including but not limited to comments, posts, photos, and videos), the user declares that:

They own the materials or have received explicit permission from the rights holders for their publication, and that no copyright, trademark, or other intellectual property rights are violated;
They are over 18 years of age.

By submitting such materials, the user grants the administrator and its authorized representatives the right to use the materials freely, indefinitely, and without geographic restriction. This includes the right to use, copy, reproduce, publish, sell, modify, and exploit the materials commercially (including via email or other electronic methods), in whole or in part, by any means and in any format. The user authorizes the administrator to credit them as the author of the materials by name, email address, or online alias, in any manner deemed appropriate. The user agrees that the administrator may—but is not obligated to—use, display, or distribute the submitted materials and may cease their use at any time and at its own discretion without notice.

Users may post links to the website on their own online presentations, provided this does not imply any sponsorship or partnership. However, without the administrator’s prior written consent, users may not feature site content within their own website layouts (e.g., using buttons, graphics, or embedded media) or include it as part of other websites.

All goods and services offered by the merchant and protected under the Bulgarian Copyright and Related Rights Act (CRRA) are provided in their original form, packaging, and/or medium, without alteration by the merchant and in accordance with the licenses and distribution rights granted by the respective manufacturers, importers, and/or distributors for the territory of Bulgaria. When purchasing a product that constitutes or includes copyrighted or patented content, no additional rights or licenses for use or distribution are granted beyond those explicitly listed by the manufacturer, importer, or distributor.

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5. Presentation of Goods and Services on the Website

The goods and services presented on the website are categorized into groups and subgroups. On the page of each product or service, the price and main characteristics are listed, along with additional information. The purpose of this presentation is to assist the user in making an informed decision when purchasing a product or service. The merchant is not responsible for inaccuracies in the description that do not concern the essential characteristics of the product and does not guarantee that the provided information is exhaustive.

In addition to browsing through the relevant groups and subgroups, the goods and services presented on the website can also be found using the search function located at the top of the site, marked with a "magnifying glass" icon and accessible from every page. The search engine displays products matching the criteria entered by the user. The order of search results is based on attributes such as product name, brand, and description, as defined and weighted by the administrator.

Product images on the website are for illustration purposes only. There may be discrepancies between the images and the actual appearance or parameters of the products. If the product photo includes decorations or other illustrative objects, they are not included in the price.

The merchant reserves the right to publish product names, models, and other information in languages other than Bulgarian in cases where (1) essential characteristics might be lost in translation, (2) there is no commonly accepted Bulgarian terminology, or (3) the product inherently contains foreign-language content (e.g., software, music, films).

For orders placed by natural and legal persons registered in the territory of the Republic of Bulgaria, all prices indicated on the website are in Bulgarian leva (BGN) and include value added tax (VAT). The indication of prices in euro is carried out in accordance with the relevant provisions of the Law on the Introduction of the Euro in the Republic of Bulgaria regarding the obligation and period for dual display of prices of goods and services (Art. 15, para. 1 and para. 2, Art. 16, para. 1, para. 2 and para. 4, Art. 17, Art. 18 and Art. 19 of the Law). The display of the final price on the fiscal or system receipt is carried out in accordance with Art. 20 of the Law.

For orders placed by individuals within the EU (outside Bulgaria), all prices are in EUR and include VAT.

For orders placed by legal entities within the EU (outside Bulgaria) with a valid VAT number, VAT is not charged in accordance with intra-community supply rules. In such cases, prices are recalculated and presented in EUR.

Prices on the website automatically change when the language is changed. Payments are made only in the currency indicated in the shopping cart at the time the order is confirmed.

Prices include all applicable taxes and charges, except for processing and/or delivery fees, which are listed separately if applicable. If a product has several variants, prices for each variant are listed on its page. Prices listed on the website are valid from the moment of their publication or modification.

Prices for confirmed online orders cannot be changed. When placing an order, the buyer is obliged to pay the price listed at the time of confirmation, regardless of any later price changes.

The merchant reserves the right to change product prices and other related information at any time without prior notice. All such changes apply only to future transactions and do not affect previously confirmed orders.

Information about goods and services, including but not limited to design, models, prices, availability, description, and location, is valid only at the time of its presentation. The merchant may update this information at any time without prior or subsequent notice. It is the user's responsibility to check whether the terms of use or product information have changed since their last visit or order.

Some listed products may no longer be available or up-to-date, and the administrator assumes no obligation to update them. Some content on the site may refer to goods or services that are not currently offered or available.

For products with digital content, information about functionality and technical protection measures is listed on the product page. Information about compatibility with known hardware and software is also provided where applicable. Additional details can be requested via the merchant's contact information.

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6. Ordering and Purchasing Goods and/or Services Presented on the Website

Users may order goods and services from the website if they (1) accept the terms of use and (2) are at least 18 years old. When placing an order, users may select products/services and their quantities, payment method, delivery method, and timeframe from the available options. Users may change their selections at any time before completing the order.

Only products that can be added to the shopping cart are available for purchase. The cart represents the list of selected items before completing the order and is marked with a shopping cart icon. Users place orders by adding products to the cart and following the steps provided on the website.

Items in the cart can only be purchased if available. Adding a product to the cart without completing the order does not register it or reserve the product for the user.

By confirming an order, the merchant commits only to deliver the specified quantity of the item(s) listed in the confirmed order. Order registration does not equate to confirmation.

The user is responsible for ensuring all information provided in connection with an order is accurate, complete, and up-to-date as of the order submission date.

The user explicitly consents to the merchant sharing the provided contact data with a courier service for delivery purposes. By placing an order, the user authorizes the merchant and/or courier to contact them as needed regarding the order or contract.

The merchant may refuse or cancel an order at any time and will notify the user accordingly. Canceling an order does not impose liability or obligations on either party, and no compensation is due in the following cases:

The transaction was initiated by the user but the payment did not reach the merchant;
The data provided by the user is incomplete, incorrect, or false;
The order is related to a restricted country.

Deliveries are made worldwide except to countries listed as prohibited or restricted destinations. A full list of such countries can be found via the provided link.

If:

The order originates from or is to be delivered to a country subject to national or international sanctions or embargoes, the merchant reserves the right to decline the order.

Placing an order constitutes a contractual relationship between the buyer and the merchant, governed by applicable law and these Terms. The distance sales contract is concluded upon order confirmation by the merchant.

If a technical error or product unavailability occurs, the merchant may cancel the order without owing compensation. In such cases, the merchant’s sole obligation is to fully refund any amounts paid or deposited by the user, if applicable.

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7. Payment and Invoicing of Purchased Goods and Services

Goods and/or services ordered from the website may be paid for by the buyer using one of the following methods: (1) cash on delivery via courier, (2) bank transfer, and (3) payment by bank card. Some payment methods may not be available for certain goods or in specific cases. Payments are made only in the currency indicated in the cart at the time of order confirmation.

By accepting these Terms, the buyer explicitly and unconditionally agrees to pay the full price of each ordered item in advance, except when paying in cash upon delivery by the merchant's transport or via cash on delivery through courier.

For cash payments upon delivery by the merchant’s transport, the buyer pays the full amount in cash at the time of delivery to the merchant’s representative. This amount includes the product price and any applicable handling and delivery fees, listed on the receipt and invoice (if issued).

For cash on delivery via courier, the buyer pays the full amount to the courier, who is authorized to transfer the amount to the merchant on the buyer’s behalf.

For bank transfers, the buyer must pay the full amount stated on the invoice issued by the merchant within 5 business days. Failure to do so results in order cancellation and no contract being formed. Bank fees and commissions are borne by the payer. The merchant must receive the exact invoice amount in its bank account before dispatching the ordered goods/services.

For card payments, the buyer uses a bank card to pay the full order amount. Bank fees and commissions, if any, are also the responsibility of the payer. The merchant must receive the exact amount stated in the invoice/order confirmation in its bank account and/or payment confirmation from an authorized payment processor before dispatching the goods/services.

The merchant issues all legally required documentation, including invoices. Buyers requesting an invoice must do so during checkout and provide the necessary information. Invoices or corrections to issued invoices are issued within 5 business days of purchase. After this period, the merchant is not obligated to issue or amend invoices.

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8. Delivery of Purchased Goods

Orders are delivered via: (1) courier or (2) the merchant’s own transport, to the address provided by the buyer.

Deliveries are made worldwide, except to countries listed as prohibited or restricted destinations (see the relevant list).

If the order:

• Originates from or is destined for a country subject to sanctions or embargoes, the merchant reserves the right to cancel the order.

For orders paid in cash upon delivery by the merchant or via courier, delivery occurs after product availability is confirmed by a sales assistant. For prepaid orders via bank transfer or card, delivery times begin after payment is received and/or confirmed.

Delivery costs are separate from product prices and calculated based on size, weight, and destination. Free delivery may be offered under specific conditions, disclosed at checkout or upon inquiry.

Estimated delivery times (excluding customs clearance):

1. To Bulgaria:

5–7 business days for audio cables
1–2 business days for components (unless otherwise stated)

2. To EU countries:

Confirmation email will provide estimated delivery
Maximum delivery time: 14 business days (delays possible due to local couriers)

3. To non-EU countries:

Confirmation email will provide estimated delivery
Maximum delivery time: 30 business days (delays possible due to local couriers)

Delivery times are subject to courier schedules. They start from the moment full payment is received, including any applicable delivery and handling fees.

The merchant may extend delivery times by up to 7 days without prior notice or beyond that with buyer approval. Some destinations may experience delays based on courier logistics.

Before paying by card or bank, the buyer must confirm product availability via the contact numbers provided.

Deliveries include an option for inspection before payment. Couriers must allow the buyer to check the outer condition of the package/product but not to test it.

Deliveries may be made to courier offices or to addresses accessible by delivery vans. Delivery does not include carrying the product inside or upstairs. Deliveries are scheduled for the indicated day without a fixed hour.

The merchant may change the subcontractor handling the delivery without prior notice, provided the delivery method remains the same.

Upon delivery, the buyer or authorized recipient and the courier/merchant’s representative sign a handover document. Goods are delivered personally to the named buyer. If unavailable, delivery is made:

To an office colleague (at work address) – noting name and position
To a household member (at home address) – noting name and relationship Identification must be shown.

If initial delivery fails for reasons unrelated to the merchant/courier (e.g., no one present, unjustified refusal), the courier contacts the buyer to reschedule. Additional courier fees may apply and are borne by the buyer. The merchant/courier is not liable for failed deliveries due to inaccurate or incomplete information provided by the buyer.

Upon delivery, the buyer (or authorized person) must immediately inspect the goods. If discrepancies, visible defects, missing components, or documents are found, they must be reported to the courier immediately. Otherwise, the goods are considered accepted.

The merchant is not liable if delivery is impossible due to out-of-stock items or supplier delays.

Ownership transfers to the buyer upon delivery and payment. Proof of delivery is the buyer’s signature on the transport document.

Neither party is liable for failure to perform contractual obligations due to force majeure. If such an event continues for 14 days, either party may terminate the contract without liability for damages.

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9. Right of Withdrawal from a Distance Contract

The consumer has the right to withdraw from a distance contract without providing any reason, without owing compensation or penalty, and without incurring any costs, except those specified in Art. 54(3) and Art. 55 of the Consumer Protection Act (CPA). This right may be exercised within 14 days from the date on which the goods are received by the consumer or a third party designated by the consumer, other than the carrier. When different goods are ordered in one order and delivered separately, the 14-day period starts from the date of receipt of the last item. For goods delivered in multiple batches or parts, the period starts from the date of receipt of the last batch or part.

This right applies only to natural persons classified as consumers under the CPA.

To exercise the right of withdrawal, the consumer must return the goods in their original packaging, in resalable condition, with all accessories, documentation, labels, and the original purchase document (receipt or invoice). The merchant will not refund the purchase price until the goods are received back in the required condition. Return shipping costs are borne by the consumer. The risk of accidental damage or loss remains with the consumer until the goods are returned.

The consumer must notify the merchant in writing (via email, postal, or courier service) within the 14-day period. The notification must include: (1) the merchant’s and consumer’s details, (2) clear identification of the product or service being returned and a statement of withdrawal, (3) order and receipt dates, (4) date of the withdrawal notice, and (5) the consumer’s signature (if submitted on paper). The notice should also include bank account details for the refund.

The merchant refunds the amount within 14 days of receiving the withdrawal notice, via bank transfer. Therefore, the consumer (the individual named on the invoice) must provide their own bank account. If the original payment method was not a bank transfer, the consumer agrees that refunds will still be made by bank transfer.

If the goods are returned in a condition unsuitable for resale, the merchant may deduct an amount needed to restore the item or cover the loss in value from the refund. The consumer may request redelivery of the returned goods, covering the new delivery cost.

Conditions that render goods non-resalable include: damaged or incomplete packaging, signs of use or wear (e.g., scratches, dents), evidence of dropping or power surge, missing accessories, warranty, or original documentation. A return protocol is created upon receipt, which may include photos. The merchant may forward the item for further inspection by an authorized service or importer.

After inspecting the goods and creating a protocol, the merchant informs the consumer of the condition and the applicable refund deduction.

Consumers cannot withdraw from the contract in cases listed in Art. 57 of the CPA, including Art. 57(5), where unsealing or testing the goods makes them non-returnable for hygiene or health protection reasons.

Consumers can review additional information under Art. 47(1)(8–10) of the CPA via the standard withdrawal instructions provided in Annex 7 of the CPA.

A standard withdrawal form (Annex 6 CPA) may be used:

Standard Withdrawal Form (Complete and return this form only if you wish to withdraw from the contract)

• To: “CABLE SYSTEMS TECHNOLOGY” JSC; UIC 205285690; address: 9a Ilevska St., 5300 Gabrovo, Bulgaria; email: protest@protestaudio.com.

• I/we hereby give notice that I/we withdraw from the contract for the purchase of the following goods*/services*:

• Ordered on*/Received on*:

• Name of consumer(s):

• Address of consumer(s):

• Signature of consumer(s) (only if this form is on paper):

• Date: (*Delete as appropriate)

A downloadable form is available here.

Protest Audio downloadable form is available here.

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10. Legal and Commercial Warranty, Complaints, and Dispute Resolution

All consumer goods offered on the website are covered by a statutory warranty for conformity under Chapter Three of the Law on the Provision of Digital Content and Digital Services and Sale of Goods (LPDCDSSG).

A valid proof of purchase is required for warranty claims.

Complaints about goods purchased through the site are handled according to LPDCDSSG and/or any applicable commercial warranty terms. The commercial warranty does not affect the statutory rights of consumers. Complaints may be submitted at the merchant’s address: 9a Ileevska St., 5300 Gabrovo, Bulgaria, or via the contact numbers provided.

Consumer complaints as defined in Art. 47(1)(4) CPA may also be sent to the merchant’s email or business address.

The merchant provides a 2-year warranty for conformity with the sales contract for all consumer goods offered, per applicable legal provisions. If a defect arises within this period, the consumer sends the product (at their expense) to the merchant’s address. After inspection:

If the defect is covered by warranty, the product will be repaired or replaced free of charge;
If the defect is not covered, the consumer will be informed and may choose how to receive the item back (pickup or delivery), with all costs borne by the consumer.

The merchant may reject warranty claims in cases of:

Improper use;
Mechanical damage caused by the consumer;
Repairs by unauthorized persons.

Warranties do not cover consumable components or parts meant to be detached during normal use. Normal wear and tear is also not covered.

Warranty service is provided only within the facilities of “CABLE SYSTEMS TECHNOLOGY” JSC and upon presentation of required documents and accessories. By accepting these Terms, the buyer acknowledges that warranty obligations may involve third parties, such as importers, distributors, or authorized service centers.

Warranty becomes void if: (1) the sales document is missing; (2) unauthorized repair attempts are made; (3) damage results from misuse; (4) the product’s physical/technical integrity is compromised; (5) chemical or other non-standard influences occur.

By accepting these Terms, the consumer agrees that the merchant is not obligated to provide post-warranty service but may be contacted for assistance.

Information under Art. 181n(1) CPA: The Alternative Dispute Resolution (ADR) authority is the Conciliation Commission at the Consumer Protection Commission (www.kzp.bg).

Information under Art. 181n(4) CPA: In case of online disputes, consumers may use the EU Online Dispute Resolution (ODR) platform at: www.ec.europa.eu/consumers/odr/main/index.cfm?event=main.home2.show&lng=BG

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11. Information regarding Waste Electrical and Electronic Equipment (WEEE)

Waste Electrical and Electronic Equipment (WEEE) may contain hazardous substances that have an adverse effect on the environment and human health if this equipment is not collected separately.

Considering the provisions of the Waste Management Act, its subsidiary regulations, and Directive 2012/19/EU on waste electrical and electronic equipment, customers should take into account that:

users have the obligation not to dispose of WEEE in unauthorized locations and to collect such WEEE separately;
systems for the take-back and separate collection of WEEE available to users include: designated WEEE collection points, collection centers of authorized waste recovery organizations responsible for fulfilling the obligations for separate collection and waste management within the territory of Bulgaria;
when purchasing a new product, customers can return the same quantity of waste product free of charge to "KST" AD, provided that it is of a similar type and performs the same functions as the purchased item;
the symbol of a crossed-out wheeled bin indicates the need for separate collection of the WEEE to which it is affixed.

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12. Other

The Administrator reserves the right to change the technology and design of the website without prior or subsequent notice to the users.

The website is managed by the Administrator from its office in Gabrovo, Republic of Bulgaria, and in accordance with the legislation of the Republic of Bulgaria. The Administrator does not guarantee or declare that the materials published on the website, as well as the goods and services offered through it, are suitable or lawful outside the territory of the Republic of Bulgaria. Access to the website from countries or territories where such materials, goods, or services are unlawful is prohibited.

For matters not regulated in these Terms of Use, the applicable and effective legislation of the Republic of Bulgaria and the European Union shall apply. All disputes regarding the interpretation and execution of these Terms of Use, as well as disputes related to the interpretation and execution of distance sales contracts for goods ordered from the online store, will be resolved through negotiations between the parties aimed at reaching an agreement. If no agreement can be reached, the dispute will be referred to the competent court for resolution.

TERMS OF USE OF THE WEBSITE