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FAQ
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The images are for illustrative purposes only. Slight variations in color or design may occur.
You may return the defective item within 14 days of delivery. The product must be in its original condition (including packaging, labels, and all accessories) to qualify for a return.
Complaint, return
You can return the defective product within 14 days from the delivery date. The product must be in its original condition (with packaging, labels and all accessories).
Return Instructions:
1. Condition: The product must be in its original state (including packaging, labels, and all accessories).
2. Process: Complete the "Order Cancellation Form".
3. Deadline: Returns are accepted within 14 days of receipt.
The refund will be issued within 14 days after the product is received at our warehouse.
No. To process your return or warranty claim, you must provide:
Original invoice or sales receipt
Cash-on-delivery payment slip (if applicable)
Returns cannot be processed without these documents.
Contact us (see "Contacts") to have a copy sent to you by email.
For cash-on-delivery payments: The payment receipt is issued upon delivery. Keep it. If lost, you can request a copy from the courier's office within 5 days by providing the shipment number.
order
You will receive an automatic email with your order details and shipping information.
No, registration is not required. You can shop as a "Guest" without creating an account. However, we recommend registering to take full advantage of all features – such as tracking your orders, saving and managing delivery addresses, and receiving personalized offers, promotions, and updates. Registration also saves time on future purchases and makes your shopping experience smoother and more convenient.
Free shipping applies when you meet specified conditions (like minimum order value) and is available to both guest shoppers and registered users.
No, you can place orders of any value.
Instant email confirmation (check your inbox/spam).
If necessary, one of our representatives will contact you by phone, Viber, or email for further confirmation.
Yes, but only if your order hasn't yet been processed (typically before 4:00 PM on the same business day).
To request changes:
☎️ Call: [+359 66 988 884]
✉️ Email: office@protestaudio.com