Return

Right of Withdrawal from a Distance Contract

The consumer has the right to withdraw from a distance contract without providing any reason, without owing compensation or penalty, and without incurring any costs, except those specified in Art. 54(3) and Art. 55 of the Consumer Protection Act (CPA). This right may be exercised within 14 days from the date on which the goods are received by the consumer or a third party designated by the consumer, other than the carrier. When different goods are ordered in one order and delivered separately, the 14-day period starts from the date of receipt of the last item. For goods delivered in multiple batches or parts, the period starts from the date of receipt of the last batch or part.

This right applies only to natural persons classified as consumers under the CPA.

To exercise the right of withdrawal, the consumer must return the goods in their original packaging, in resalable condition, with all accessories, documentation, labels, and the original purchase document (receipt or invoice). The merchant will not refund the purchase price until the goods are received back in the required condition. Return shipping costs are borne by the consumer. The risk of accidental damage or loss remains with the consumer until the goods are returned.

The consumer must notify the merchant in writing (via email, postal, or courier service) within the 14-day period. The notification must include: (1) the merchant’s and consumer’s details, (2) clear identification of the product or service being returned and a statement of withdrawal, (3) order and receipt dates, (4) date of the withdrawal notice, and (5) the consumer’s signature (if submitted on paper). The notice should also include bank account details for the refund.

The merchant refunds the amount within 14 days of receiving the withdrawal notice, via bank transfer. Therefore, the consumer (the individual named on the invoice) must provide their own bank account. If the original payment method was not a bank transfer, the consumer agrees that refunds will still be made by bank transfer.

If the goods are returned in a condition unsuitable for resale, the merchant may deduct an amount needed to restore the item or cover the loss in value from the refund. The consumer may request redelivery of the returned goods, covering the new delivery cost.

Conditions that render goods non-resalable include: damaged or incomplete packaging, signs of use or wear (e.g., scratches, dents), evidence of dropping or power surge, missing accessories, warranty, or original documentation. A return protocol is created upon receipt, which may include photos. The merchant may forward the item for further inspection by an authorized service or importer.

After inspecting the goods and creating a protocol, the merchant informs the consumer of the condition and the applicable refund deduction.

Consumers cannot withdraw from the contract in cases listed in Art. 57 of the CPA, including Art. 57(5), where unsealing or testing the goods makes them non-returnable for hygiene or health protection reasons.

Consumers can review additional information under Art. 47(1)(8–10) of the CPA via the standard withdrawal instructions provided in Annex 7 of the CPA.

A standard withdrawal form (Annex 6 CPA) may be used:

Standard Withdrawal Form (Complete and return this form only if you wish to withdraw from the contract)

• To: “CABLE SYSTEMS TECHNOLOGY” JSC; UIC 205285690; address: 9a Ilevska St., 5300 Gabrovo, Bulgaria; email: protest@protestaudio.com.

• I/we hereby give notice that I/we withdraw from the contract for the purchase of the following goods*/services*:

• Ordered on*/Received on*:

• Name of consumer(s):

• Address of consumer(s):

• Signature of consumer(s) (only if this form is on paper):

• Date: (*Delete as appropriate)

A downloadable form is available here.

Protest Audio downloadable form is available here.